Store policies

Welcome

At Preston & Olivia, we strive to create special and unique accessories for him and her. All pieces are hand made in NYC.

Shipping

I ship all items in a storage box within the shipping box.

Insurance is not included in shipping costs, so let me know if it is something that interests you, and I will add that to your purchase price.

I ship all items via USPS Priority Mail. If you prefer a faster shipping speed, let me know in advance so that I may change the shipping cost for you.

Refunds and Exchanges

All sales are final. I DO NOT accept returns for any items. If an item is damaged in shipment, please notify me within 24 hours of receiving the package to report a damaged item. All damaged items must be received no later than 5 business days after notification and in the best condition possible. After receiving the item, a new item will be shipped back to you. If you purchase an item unable to be replicated, a store credit is possible.

Please take the time to read each item description when choosing your items.

STORING AND CARING FOR PIECES

Each of our pieces are shipped in hat boxes which protect the items during shipping and serve as a means for storing your pieces so that they me be enjoyed for years to come.

Though the boxes protect the pieces, wrinkles and irregular shaping in veils will occur. A simple steaming session will bring the veils back to life and allow the veil to fall where you need it.

Please keep in mind that each piece needs to be protected from the elements in order to stand the test of time. Please handle your items with care.