FAQs

WELCOME
At Preston & Olivia, we strive to create accessories that are classic, heirloom-quality pieces, underpinned by a modern sensibility for him + her. Each hat is handcrafted in NYC, fueled by a dedication to craftsmanship using the traditional millinery principles. 

YOUR ORDER
Each item is made to order.  Please refer to each item's detail section for specific production timing.  Most of our items take up to 3 weeks prior to shipping.

SHIPPING
We ship all items in a storage hat box within the shipping box for extra protection.
All items are shipped via USPS Parcel Post, Priority Mail, or International. If you prefer a faster shipping speed, please email us in advance to you purchasing so we can make special arrangements.

YOUR ORDER
Each item is made to order.  Please refer to each item's detail section for specific production timing.  Most of our items take up to 3 weeks prior to shipping.

RETURN & EXCHANGE POLICY
At Preston & Olivia each hat is hand crafted and made to order. As each hat is lovingly made for you we do not accept returns or exchanges for any items. If an item is damaged in shipment, please notify us within 24 hours of receiving the package to report a damaged item. All damaged items must be received no later than 5 business days after notification and in the best condition possible. After receiving the item, a new item will be shipped back to you. If you purchase an item unable to be replicated, a store credit is possible.  Please take the time to read each item description when choosing your items.

STORAGE AND CARE INSTRUCTIONS
Each of our pieces are shipped in storage hat boxes which protect the items during shipping and serve as a means for storing your pieces so that they me be enjoyed for years to come.  Though the boxes protect the pieces, wrinkles and irregular shaping in veils will occur. A simple steaming session will bring the veils back to life and allow the veil to fall where you need it.  Please keep in mind that each piece needs to be protected from the elements in order to stand the test of time. Please handle your items with care.